Your Questions, Answered: Explore Our FAQs
Find the information you need about our services, billing processes, and more to make informed decisions with ARCO Medical Partners.
How quickly can ARCO Medical Partners begin our billing?
We can start billing most insurers right away. Medicare and Medicaid/Medi-Cal require specific authorizations, which usually take 2-3 weeks before we can submit claims for you.
What information should our office send to ARCO Medical Partners?
We’ll need patient demographics, insurance details, super-bills or charge sheets, and any EOBs you receive for posting.
How do we transfer insurance payments, daily billing, and patient information to ARCO Medical Partners?
We accept these via fax, SSL-secured email, mail, or courier. Most practices fax us superbills, charge sheets, EOBs, and other documents through secure, toll-free fax lines. We provide a dedicated fax line at no extra cost, available 24/7.
Can ArcoMedicalPartners connect to my EMR/EHR system to retrieve billing information?
Yes. Many clients use systems like Practice Fusion and Office Ally and grant us look-up access, allowing us to pull necessary information and transfer it to our billing software. However, we won’t use your system to submit claims.
How frequently should we submit new billing information to ARCO Medical Partners?
We recommend sending billing information daily or weekly to maintain consistent cash flow.
How soon will you submit the claims once received?
Claims are typically submitted within 24 hours of receipt from your office.
How regularly do you follow up on claims?
We proactively follow up on claims as soon as the usual reimbursement timeframe has elapsed.
Where will reimbursements be sent?
All reimbursements go directly to your office or bank via EFT.
How do you manage patient billing?
We send patients statements for any remaining balance. Each statement includes our contact number for billing questions and a self-addressed envelope for easy return payments to your practice.
What is the process for handling unpaid balances?
We follow up with patients by phone or mail to resolve unpaid balances and keep you updated. If no payment is received after 90 days, we suggest you send the account to a collection agency.
Do you verify patient benefits and eligibility?
Yes, we offer this at an additional fee. Provide basic patient and insurance info 24-48 hours before the appointment, and we’ll confirm benefits and eligibility and fax or email you the results.
How do you handle insurance denials?
We review denied claims to confirm accuracy. If a denial is incorrect, we appeal and resubmit at no extra charge.
Who will handle our billing at your office?
You’ll be assigned a dedicated biller who will build an understanding of your practice’s needs and ensure accuracy, though any of our staff can assist you or your patients.
How does ARCO Medical Partners charge for services?
Our fees are based on a percentage of revenue collected monthly due to our services.
Are claims handled in-house or outsourced?
All claims processing is managed in-house.
What if we decide to discontinue services with ARCO Medical Partners?
There’s no long-term contract or cancellation fee, though we request a 30-day notice.
Which billing software does ARCO Medical Partners use?
We use various software depending on the specific billing requirements.
Does ARCO Medical Partners provide services like EMR/EHR, E-Rx, or scheduling?
Although some of our software offers these features, we focus solely on billing, claims follow-up, and related services. For additional needs, we’re happy to connect you with one of our software vendors.